Firefighter Tumbler

Return and Refund Policy

Effective Date: 08/23/2024

At AwesomeTumblerStore.com, we are committed to providing high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

1. Returns

1.1 Eligibility for Returns

• Time Frame: You have 30 days from the date of delivery to return an item.
• Condition: To be eligible for a return, your item must be:
  • Unused and in the same condition that you received it.
  • In the original packaging with all tags, accessories, and documentation included.
• Proof of Purchase: A valid receipt or proof of purchase is required to process your return.

1.2 Non-Returnable Items

Certain items are exempt from being returned, including:

• Personalized or customized products (unless defective or damaged).
• Gift cards.
• Clearance or final sale items.
• Items purchased from third-party sellers.

2. Return Process

2.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at skipper@awesometumblerstore.com or call us at (813) 679-8534 with your order number and reason for return.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Prepare Your Package: Securely pack the item in its original packaging, include all accessories and documentation, and clearly write the RMA number on the outside of the package.
4. Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2.2 Return Shipping Costs

• Customer Responsibility: You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item received).
• Non-Refundable Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

3. Refunds

3.1 Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.

• Approved Refunds:
  • Processing Time: Refunds will be processed within 7-10 business days after approval.
  • Payment Method: Refunds will be applied to your original method of payment.
• Rejected Refunds: If your return does not meet the eligibility criteria, we will notify you via email, and the item will be returned to you at your expense.

3.2 Late or Missing Refunds

If you haven't received a refund within the stated time frame:

1. Check Your Bank Account: Some banks take additional time to process refunds.
2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
3. Contact Us: If you've done all of this and still have not received your refund, please contact us at [Your Email Address].

4. Exchanges

4.1 Exchange Eligibility

We only replace items if they are defective, damaged, or you received the wrong item.

4.2 Exchange Process

To request an exchange:

1. Contact Us: Email us at [Your Email Address] with your order number, details of the issue, and whether you prefer a replacement or alternative product.
2. Receive Exchange Authorization: Our team will provide you with instructions for returning the defective or incorrect item and shipping the replacement.
3. Shipping Costs: We will cover the shipping costs for sending you the replacement item.

5. Damaged or Defective Items

5.1 Reporting Damages or Defects

If you receive a damaged or defective item:

1. Contact Us Within 7 Days: Email us at [Your Email Address] within 7 days of delivery with your order number and detailed description of the issue.
2. Provide Evidence: Include clear photos or videos showing the damage or defect.
3. Resolution Options: We will offer you options such as a replacement, repair, or full refund based on the assessment.

6. Cancellation Policy

6.1 Order Cancellation

• Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. Please contact us as soon as possible at skipper@awesometumblerstore.com or (813) 679-8534.
• After Shipment: If the order has already been shipped, please refer to our return policy.

7. International Returns

7.1 International Return Policy

• Eligibility: International orders are subject to the same return eligibility criteria.
• Shipping Costs: Customers are responsible for return shipping costs and any applicable duties or taxes.
• Refunds: Refunds will be processed in the original currency and payment method used during purchase.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• Email: skipper@awesometumblerstore.com
• Phone: (813) 679-8534
• Address: 135 Star Shell Dr, Apollo Beach, FL 33572
• Customer Service Hours: M-F 9-5 est.

Thank you for shopping with AwesomeTumblerStore.com!
We appreciate your business and are dedicated to ensuring your satisfaction with every purchase.

AwesomeTumblerStore.com Team